Expedia Nightmare

Dear, Expedia,

Last July we decided to use your services to purchase two plane tickets to get ourselves home from Ohio.  Thanks to a crane operator in Nebraska derailing an Amtrak train our plans were subsequently derailed.  (See what I did there? Ha!)  Through absolutely no fault of ours, we were no longer in need of the two tickets valued at $360.

I understand businesses have to protect themselves so we didn't get a refund.  Instead we got a credit of $360 towards the future flight(s) of our choice.  And yes, it's reasonable that we would have to pay the difference if we chose a more expensive flight.  A $50 re-booking fee seemed steep but what could we do??  And no, it's not reasonable to put a 12 month expiration date on my $360.  It's MY $360 you greedy bastards.  It should be available indefinitely.  I should be able to take my sweet damn time to determine when I'm going to use your service again. After all, I know have to come up with an extra $50.  If I wanted to wait 20 years and apply to a trip to the frickin' moon, I should be able to.

Fast forward 8 months and we decide that rather than go they easier route and book roundtrip tickets with Southwest, we would use OUR $360 to purchase two one-way tickets back from Disney World.  What's that?  It's a $50 EACH for the re-booking fee.  WTF??  Thanks, for that.  I'm sure the hourly employee you have sitting at a computer desk on the other side of the world really earns that $100.  I highly doubt punching a few keys on the keyboard to book our new flight is a major inconvenience and disruption to their work day.  Oh wait, it's their job!!  So the money is just lining the pockets of the execs.  It's certainly not going to improving customer service.

After talking to, or at least attempting to talk to, a female customer service representative and coming away thoroughly confused, I called back a second time for clarification.  I received a male operator who had an even thicker accent.  So thick that I could not understand him, nor could Brent who was listening on speaker phone.  I had to repeatedly ask questions for clarification and then, AND THEN, your operator began laughing at the fact I could not understand him.  LAUGHING at me with arrogance.  And he made no attempt to alleviate my frustration or provide an alternative.

At no point was I provided quality customer service.  NONE!!  Every single time I talked to an operator, I hung up feeling confused and screwed!!!  I had to pay $100 to use my $360.  And of course, I had to pay the difference on the ticket price.  I think ultimately we paid a ridiculous price for two one-way tickets.    Never, ever, EVER again will I use Expedia or any other company that provides the same services.  I have learned my lesson the hard way.  Expedia, I hope you shrivel up and die in bankruptcy.

I will shout it from the roof tops and warn everyone I know.  You can take your outsourced customer service and kiss my American ass!!  I'm ashamed that Expedia is an American company.  Surely, we can do better that!

Good riddance, Expedia.

B. Miles and Co.